5 Tips for Creating Clear and Effective Airbnb Guest Sign-in Instructions
Creating Airbnb sign-in instructions may seem like a task requiring little thought, but it's crucial for creating a seamless guest experience. Besides, signing in is the first thing a guest will do when arriving at your property. Therefore, it sets the tone for the entire stay. So, how can hosts make it easy for guests to sign in?
Here are some tips for creating clear and effective Airbnb guest sign-in instructions.
1. Provide Clear Check-In Instructions Upon Arrival
Travelling can be exhausting. After a long trip, your guests can't wait to get inside your property, take a hot shower, and enjoy a much-needed rest. The last thing they want is to go through a confusing check-in experience that can take up a lot of their time. A confusing check-in experience is one way to ruin your guest's experience, which could get you a negative review. No matter how great your property is, a horrible check-in experience is enough to ruin your property's reputation.
Whether through the platform of Airbnb or other tools available to guests,be sure to create clear and detailed Airbnb check-in instructions for your guests. Before they leave for their trip, your guests should have all the information they need regarding the signing process. Inform them what time they can check in, where they can park their car, and how to locate the entrance to your property. In the case of apartments, be sure to provide guests with the correct building and unit number. Above all, include a short instruction on how to use the lock.
For the more complicated locks, consider attaching a video for a step-by-step process of using the lock to enter the door. Having clear and accurate sign-in instructions can help guests avoid fumbling with locks and keycodes while dragging their luggage after a long and tiring flight.
2. Create a Comfortable Environment
First impressions are so important since they last well beyond that moment. Therefore, give your guests a good first impression. It is not enough to give guests clear instructions on how to check-in - you should also create a comfortable environment to make guests feel at home within the first few minutes of arriving at your property.
If you are available, offer to show your guests around. It's a great way to make them feel comfortable when they arrive. But this may not be possible for guests who opt for contactless travel. Also, it is not logistically possible for large property management companies.
If you cannot personally welcome your guests, you can make your guests feel comfortable by leaving a personal welcome note . Attach instructions to address the property's operating instructions, such as how to use some appliances. Your guests are likely to go straight to the shower as soon as they arrive, so provide instructions on the light switches, which button to turn on for the shower or hot tub, and so on. The goal is to make it easy for your guests to settle in your property.
3. Set Out Clear Rules
Nobody wants to lay down rules. It can make some guests feel uncomfortable. However, setting boundaries is crucial to provide guests with a safe and comfortable experience.
The first few minutes of your guests' arrival is the perfect time to lay down the rules your guests must abide by. They are accountable if they break one of the rules. Therefore, ensure they know these as soon as they arrive. Your Airbnb sign-in instructions should state the house rules or point them clearly to where they can access these rules.
The Airbnb house rules should cover how you expect your guests to behave in your rental property. You must set clear rules and ensure guests follow them. Well-defined house rules can help avoid property damage, arguments with neighbours, and other issues.
Your house rules should appear on your Airbnb listing page. It should include things like no parties allowed, no smoking, no pets on the premises, and no entry to unregistered guests.
The rules can also include informing guests to switch off the AC and other appliances when going out and taking care of the keys. Don't forget to indicate the consequences if they break any of the rules.
4. Make the Instructions Easy to Read
Make your Airbnb check-in instructions easy to read. Airbnb instructions are not the most interesting to read, which explains why most guests ignore them. Not all guests are interested in knowing if they have to deal with a digital lock or a traditional key or which space in their driveway is the designated space.
However, check-in instructions are crucial, so make it easy for guests to read. Guests who will not take time to read the instructions have the potential to create problems, from late-night phone calls to annoyance with neighbours and other guests on site. Therefore, it's worth spending the time and effort establishing clear and easy-to-read instructions for guests.
Encourage guests to read the check-in instructions by creating a digital guide that contains other enticing information. Include tips on the best places to see and some hidden gems in the neighbourhood that other tourists may not know. Your guests will appreciate the effort and entice them to read your check-in instructions.
5. Provide Tips and Recommendations for Their Visit
For some people, travelling is about staying in a luxury hotel and lying by the pool drinking cocktails. But for others, it's about immersing in the local culture ,which is why they prefer to stay in Airbnb properties as it offers a more authentic experience, unlike staying in a hotel. Therefore, your guests will appreciate it if you provide tips and recommendations about the local neighbourhood.
As a local in the area, you are in the best position to provide guests with a unique perspective of the place. If you know some local hidden gems a walking distance from your place, let your guests know of these. Recommend some great restaurants and cafes in the area, including your favourite dishes.
If you are comfortable meeting your guests in person and have extra time up your sleeves, consider walking your guests around the neighbourhood to point out a few places of interest.