How Hotels Can Overcome Online Travel Agency Challenges With Technology
It is estimated that online travel agents (OTAs) generate around 8 to 10 per cent of Google’s gross revenue worldwide due to their PPC spend. It’s not surprising then, that hotels often choose to be listed on OTAs thanks to the business that they can achieve.
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How to Effectively Manage Your Hotel Staff
How important are your hotel staff? VERY. With the hotel industry poised to take a staffing hit post-Brexit, employee retention is a hot topic. Hotels already have a notoriously high staff turnover rate and Brexit looks set to compound that issue.
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What Guarantees a Bad Hotel Review? – And, How to Avoid It!
Everyone has an opinion and no doubt your guests will have varied perspectives and opinions about your hotel. Use our guide to identify 3 key areas that hotels fall down on and also find out how to respond to negative reviews in a professional and promotional way!
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