How to Effectively Manage Your Hotel Staff
How important are your hotel staff? VERY. With the hotel industry poised to take a staffing hit post-Brexit, employee retention is a hot topic. Hotels already have a notoriously high staff turnover rate and Brexit looks set to compound that issue.
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What Guarantees a Bad Hotel Review? – And, How to Avoid It!
Everyone has an opinion and no doubt your guests will have varied perspectives and opinions about your hotel. Use our guide to identify 3 key areas that hotels fall down on and also find out how to respond to negative reviews in a professional and promotional way!
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5 Most Common Fields of Mistakes in Hotel Management
Imagine it's summer. Your hotel is ready for a fantastic season. Your rooms are beautiful, shiny, and eager to welcome new guests. You know that your region is a popular tourist destination, and you expect the bookings to fly in by themselves …. But they don't. It has happened to many managers at some point in their careers – but why does it happen?
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